Terms and Conditions – The Soraya

Terms and Conditions

MERCHANDISE ORDERING
Merchandise orders can only be placed in-venue at a merchandise kiosk or through The Soraya’s merchandise website. Email and/or telephone merchandise orders are not accepted.

MERCHANDISE AVAILABILITY
Merchandise is limited to the sizes, colors, and variants listed on the website. If a size or variant does not appear online, it is currently unavailable.

ORDER PROCESSING AND SHIPPING
Merchandise orders are processed and packaged for shipping 1-2 business days after the order is received. Shipping times do not include the time to process the order and are estimated as follows: STANDARD (3-5 business days), EXPEDITED (1-2 business days). Shipping carriers may include USPS, FedEx, and UPS.

SALES TAXES
Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax within the state of California.

RETURNS AND EXCHANGES
Merchandise that is faulty or does not fit may be returned within seven (7) business days of the item being received by the customer. Returns and exchanges should be sent to the following address via a trackable shipping method and should include a copy of the purchase invoice.

The Soraya - Merchandise Returns
18111 Nordhoff Street
Northridge, CA 91330-8448

REFUNDS
Refunds will be issued for the full purchase price (less shipping cost) within seven (7) business days of receiving your items for returned merchandise that is in resalable condition. Sale and/or clearance items are not refundable. Shipping charges will be applied to any exchange and must be paid by the customer before exchanged merchandise will be shipped. Return drop-offs are not accepted.

ORDERS NOT RECEIVED
Customers have up to a maximum of 30 days from the date of shipment to claim their package as lost or stolen in order to receive any sort of refund regarding their order.